Today, more than ever, online reviews are one of the biggest drivers of a business’s reputation. Positive feedback not only builds trust but also helps attract new customers. The key? Asking for reviews in ways that feel natural, personalized, and easy for your customers.
Here are 15 creative and effective ways to encourage your customers to share their experiences:
1. Show Why Their Review Matters
Whether in person, over email, or online, take a moment to sincerely express how important reviews are to your business. When someone leaves a thoughtful review, respond with genuine appreciation—and let them know their feedback helps you improve and grow.
2. Make the Review Process Simple
The easier you make it, the more likely customers are to follow through. Offer step-by-step instructions or direct links.
Here’s an example of a dog grooming business:
Subject: How Did We Do Today?
Body:
Hi [Customer Name],
Thanks for visiting Happy Tails Dog Grooming! We’d love to hear how your experience went.
- Click here to leave a review
- Choose your star rating
- Share a quick comment (optional)
- Hit “Submit” and you’re done!
Thanks again,
—The Happy Tails Team
3. Personalize Your Requests
Use the customer’s name, reference their specific purchase or interaction, and tailor the message to their experience. The more personalized the ask, the more likely they’ll respond.
4. Include a Review Prompt in Follow-Up Emails
Add a review request to your post-purchase or service follow-up emails. Keep it friendly, thank them for their business, and include a direct link to your preferred review platform.
5. Host a Review Contest
Make it fun! Host a light-hearted competition—like the most creative review or funniest photo—and offer a small prize. This creates excitement and encourages participation.
6. Print Review Requests on Receipts
Whether paper or digital, include a short message or QR code linking to your review page. It’s a simple reminder while the experience is still fresh.
7. Ask in Person (Politely!)
Train your team to ask for reviews during checkout or after service—just keep it casual and genuine. A simple “We’d appreciate a quick review if you have a moment!” goes a long way.
8. Showcase Your Existing Reviews
Post glowing reviews on your website, social media, or signage. This builds trust—and encourages others to share their own positive experiences.
9. Send a Handwritten Thank-You Note
For loyal or high-value customers, a handwritten thank-you with a gentle review request can leave a lasting impression and increase the chance of getting feedback.
10. Pick Up the Phone
If you have a strong relationship with a happy customer, give them a quick call. Keep it short and sweet—express your appreciation and ask if they’d be open to leaving a review. Only call those you know will be receptive.
11. Collaborate with Neighboring Businesses
Partner with other local businesses to swap honest reviews. It builds community and adds credibility for everyone involved—just keep it authentic.
12. Ask When Customers Are Already Happy
When a customer compliments you—either online or in person—seize the moment. Thank them and ask if they’d be willing to share that same feedback in a review.
13. Offer a Review Template or Prompt
Make it easier for unsure customers by offering a short guide or example. Give them a starting point, but make it clear they’re welcome to write in their voice.
14. Send Review Requests via SMS
Text messages are quick, direct, and often more effective than email—just follow privacy and TCPA (Telephone Consumer Protection Act) guidelines.
Example:
“Hi [Name]! We’d love your feedback on your recent visit to [Business Name]. Review us here: [Link] – Thank you!”
15. Leverage Social Media Mentions
When happy customers tag you or post positive comments, respond and ask if they’d be willing to share that same sentiment in a review. Public engagement often inspires others to do the same.
Final Thoughts
Encouraging reviews doesn’t have to feel awkward or salesy. By making it personal, easy, and sometimes even fun, you can turn happy customers into loyal advocates. Try a few of these strategies and watch your online reputation grow—one great review at a time.
